Why can't I pair my watch to my phone?

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    Anne sheaff

    I received my Fossil hybrid Jacqueline 2 weeks ago -- It disconnected yesterday and won't sync.  I have unpaired it...turned blue tooth on and off multiple times...restarted phone...reinstalled the app multiple times.  Bluetooth can't find it.  I can push the center button to have it vibrate, but when I go to pair the watch, I get the "can't pair message.  I did have all of my alerts assigned and they have been deleted.  When I tried to add them, I just got the spinning circle.  Since it was working until last night, and the bluetooth is working for other devices, I'm thinking it's on Fossil's end.  FYI -- this is my 2nd watch.  The first was refunded via giftcard because of the multiple problems with it after a few months.

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    Meena S Anand

    I have the same problem the Anne mentioned above. I have the Fossil Jacqueline too. I have had it since Aug 2018. My watch stopped working.I replaced the battery . It wont connect to the bluetooth at all. I restarted my Android phone multiple times and it still keeps saying unable to detect the Fossil watch. Please advise what my options are here.

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    Anne sheaff

    Another serious frustration -- not being able to pair watch...I called Fossil and was placed on a 35 minute hold for repair.  Then repair disconnected me.  I have e-mailed them, and they haven't e-mailed me back.  What horrible customer support.

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    Sharron Streeter

    I purchased my Jacqueline less than two weeks ago. It has already stopped syncing. All other bluetooth devices are working properly. I have tried all of the recommended solutions. Nothing works. I am so disappointed.

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    Darren Sibley

    I had the same issue and so has my Mum , very disappointed with Fossil for not resolving this issue earlier .Today my watch finally connected after an update, this issue happens far to often

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    Jonathan Bollenbacher

    Hello,

    I have a Fossil Carlyle HR Gen 5 Model: DW10F1 that I bought back in April or May. The watch has worked fine until about the beginning of August. One day, I took the watch off and left it at my desk. I didn't put the watch back on for a couple of days. Before I could use it, I set it on the charger the night before I went to work. I put the watch on in the morning and went to work. After a while, I noticed that my steps counter and and weather were not correct. Then, I noticed that the watch was saying that it was June 11 even though it was August. I went into the Wear OS app and it just says "trying to connect..." but the watch face is not showing any connection issues. After fighting with it, I factory reset the watch and uninstalled and reinstalled the Wear Os app on my phone. While going through setup process, the watch got stuck and I had to start all over with the reset. I had to do that same process again because the watch got stuck a second time. On the third try, it finally connected. After that, I used the watch for a few weeks without issue. This last weekend, I took the watch off and I didn't put it back on until 8/19/2020. After charging the watch last night, my watch is now saying it is June 11th all over again. I am having all of the same issues. I am running Android 10 on a Google Pixel 4 XL that was purchased in March 2020. I did also notice that my watch could not determine the weather for about a week prior to my first instance at the beginning of August.

    I want to get this fixed and not have to worry about my watch working that day or not.

    Thanks

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    Keisha Wilkerson

    I have had my Google OS Wear/ Fossil Sport 1806 watch for a year. I am having problems syncing my watch to my new phone. It won't "find" my phone in the blue tooth function. My phone keeps saying connecting to watch but it never connect. this is the 3rd straight day I have been trying to sync them. I'm getting frustrated....

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    Keisha Wilkerson

    Oh, and it says "paired" into my devices icon but it won't connect.

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