How do I install / replace the battery?

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    Luis Eduardo Barri Baeza

    I made the mistake of not aligning the dots when I placed the cover back on, so it´s stuck (yes, i know...)
    Any suggestions??

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    Karyna

    Hi Luis,

    Sorry to hear your battery cover is stuck. I've opened a support ticket so one of our representatives can assist you with available resolutions. Talk to you soon!

     

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    MS CHRISTOPHER HART

    Any word on this wrong dots business. I made the same mistake and can't get my watch back off.

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    Luis Eduardo Barri Baeza

    Hey Christopher,
    After scratching really bad the back of the watch i just finally gave up and decided to send it for repair with FG services.
    The process is really simple, the whole thing including a new cover and battery was around $30-$40 and it took like 3 weeks. I definitely recommend it.

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    Ed Heitzman

    I had the same problem but was able to get it off.

    I happened to have some "super-sticky" glue dots (DAP stickarounds) to try. Two of these gave me a good grip on the cover so that I could pull up on it. I also had the dots stuck a bit to the nickel I used in the slot so that I could wiggle-rotate the cover a bit while pulling.

    Good luck with yours!

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    KYLE JAMES

    Honestly very bad design, you accidently don't link up the circles and now you have to have your watch professionally looked at. If the circles are so important to line up the watch backing it shouldn't fit in any other way. Poor design.

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    JOSH PARSONS

    My back poped off once and without thinking I snapped it back on cross threading it in the process. the battery went dead but it would turn with the tool so while holding it in my hand and smacking it firmly with my other after a minute it poped off. so if it moves with the tool still. this may work

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    Jason Armstrong

    I have the Q Commuter Hybrid (brown band, silver/white like face for males). My backing only turns about 1/10th of turn on the watch face and I see no dots to line up in the turning option? I cannot get the back off to replace the battery?

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    Rhondaemurray

    I too have the same problem. I have the Commuter Hybrid and easily opened the back to replace the battery. When I went to reopen it, the back won't come off. I had no idea about dots needing to be lined up. All the Fossil shops in Melbourne are closed due to COVID-19 and I'd love to get the tips on how to open it up.

    I've emailed Fossil with my issue and in the meantime, does anyone have any ideas? Thanks :) 

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    Valerie Blomquist

    For those with the hybrids that have no dots to line up— I just figured mine out. If you can turn the case clockwise and counterclockwise this might work for you. I wiggled mine back and forth for a couple minutes, then used a common straight pin (for sewing) to just wedge under the case back. When I was wiggling the case back I could feel a slight catch that felt like it was lifting up just needed an extra shove. With one tap on the pin from my pocketknife, the case popped right off. Then I realized there was probably 2 years of skin cells and sweat gumming up the o ring and thread. Cleaned that out with glasses wipes, and found that there aren’t dots to line up, but rather half circles on the back that lined up with cutouts on the thread. Case back won’t drop in correctly if they aren’t lined up, so maybe don’t worry about cross threading it and just try to keep it clean. Mine had 3, small medium and large. I lined those up and it went back on correctly. For really stubborn ones I have read to try penetrative oil (tiny amounts spread around the back with a pin) and leave it for a couple days. Also read that you can try warming it up in the sun to help that rubber o ring soften up. Hope this helps! I still love my watch❤️

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