How do I set the time on my hybrid smartwatch?

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    Kristina McDougall

    changed the battery on my smartwatch and now the time isn't syncing properly. It is 15-20 min off - either early or late - super odd. Tried taking the battery out, calibrating etc - no luck.

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    Karyna

    Hi Tom,

    I'm sorry to hear your hybrid smartwatch is not keeping time. I've opened a support ticket so we can look into this for you. Look for an email from us soon. 

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    MS GINA BIRKETT

    I've found the fix under settings on the app and calibration. You need to adjust the hands to match as per the calibration instructions, then once you hit OK, the time should match up again. Hope others in this thread can see this response and that it helps! :)

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    Atiqah Adawiyah

    Hi, I have just finished setting up my Q grant watch to the fossil Q app but the time on my watch is still not moving. None of the hands on the watch is moving.

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    SAMANTHA CARROLL

    Hello, my watch is also having the same issue- since the clocks changed last week it's not been right, so I've put a new battery in, reset it, tried calibrated it, and the time is still wrong. Seems the hour hand isn't moving/working and is stuck on 8, but the minute seems fine.

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    Karyna

    Hi Mohammad,

    Make sure when calibrating, you move the buttons to point the hands to the 12 o'clock position. After calibrating and syncing, the hands should then match the time on your paired phone. I've opened a support ticket in case you need more help! Someone will reach out to you soon.

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    Tom K

    Similar issue to others - my watch worked perfectly until the first battery replacement, then the time will hold for a few hours, then slip back two hours behind every time.  I have synced many times, replaced new battery with another new one, removed 2nd time zone in Samsung S7 Galaxy, changed time zone on my phone to try to jog some sense into it - nothing works.   This is really disappointing and is obviously a software bug you need to fix.   It is off warranty and is destined for the trash, what a waste.

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    Mohammad Alaa Alzein

    my watch is smart watch hybrid q fossil and the hour hand doesn't work . it is always at ten !

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    Karyna

    Hi Samantha,

    Make sure when calibrating, you move the buttons to point the hands to the 12 o'clock position. After calibrating and syncing, the hands should then match the time on your paired phone. If you've already tried this and the time is incorrect, we will assist you. I've opened a support ticket and one of our representatives will contact you soon.

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    Karyna

    Hi Atiqah,

    I'm sorry to hear that! I've opened a support ticket for you so we can take a look into what's going on. Talk to you soon!

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    Karyna

    Hi Gina,

    Thanks for the tip and I'm glad you got your hybrid working! Let us know if you need anything else. Have a great day!

  • Avatar
    Karyna

    Hi Kristina,

    I'm sorry to hear that your hybrid smartwatch isn't showing the correct time. I've opened a support ticket so one of our representatives can further assist you with this issue. Talk to you soon!

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