My steps / activity tracking data does not seem accurate in the app, why?

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    MS ERIN BLAKELEY

    My watch is a hit and miss. Some days it will actively track my steps (avg 10k walking to and from work) but today it only logged 91. This is the second time it has done that. It's only a month old...

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    Andie

    HI Erin,

    Thank you for reaching out. I've created a support ticket for you. Our agents will be in touch soon!

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    Alicia Scherger

    I am having the same issue as several other people in here. I notice my step count is much lower than where it should be. I can walk around with my hands down and watch on firmly and it does not count but 1/4 of my steps. Wishing I would have went with Garmin instead !!

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    Cedric

    Hi Alicia, 

    I am sorry to hear about your unwanted experience while using the watch. I have created a support ticket for your case. One of our technical agents will reach out to you soon regarding the issue.

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    Spencer Pelletier

    I am having a tracking issue as well. I used it for the first time with my workout this morning and it did not properly track my steps or mileage on the elliptical. I got in about 8.35 miles and it registered 0.2 miles. Also, the amount of steps it shows is less than half of what it should be. It gave me about 9.4K steps, where it should have been closer to 24k...

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    Andie

    Hi Spencer,

    Thank you for reaching out. I've created a support ticket for you. Our agents will be in touch soon!

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    Rob Truxler

    Mine has been over recording lately. I was sitting on my couch and all of the sudden my fossil q registered 20k steps. My phone registered 9k in Google fit. The fossil appears to reliably track about 2x of Google.

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    Tony Lam

    Hi, mine has also been undercounted. I've put my garmin on the same wrist and it seems like my Fossil Sports smart watch i bought last week is down 3-4k steps.

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    Cedric

    Hi Rob and Tony, 

    Thank you for contacting us. I have created support tickets for your cases. Our technical agents will get back to you soon for further assistance. 

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    MS RAIHAN AHMED

    Hi, So I don't carry my phone while I am running but I am always wearing my Fossil Q Hybrid Smartwatch. I had never thought about until last week that the steps that are logged in the Fossil App do not appear in Health App for iPhone I have enabled that in the app settings but the steps just don't get picked up. I need the iPhone Health App to be synced with the Fossil App because my insurance premium is reduced based on the iPhone Health App steps.

    Any help is appreciated.

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    Andie

    Hi Raihan,

    I've created a support ticket for you. Our agents will be in touch soon!

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    MS RAIHAN AHMED

    Thanks Andie I will talk to them.

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    Eric Cunningham

    I also have been having difficulty with the accuracy of the step counter. I have only had my watch for a couple weeks and today my wife and I walked the same. Her fit bit calculated 11000 steps and my new gen 5 was only 5100.

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    Cedric

    Hi Eric, 

    Thank you for reaching out to us. I have created a support ticket for your case. A technical agent of ours will be in touch soon to help with your concern. 

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    Allan Caldera

    Hi! My watch is overcalculating my actual activity... I was driving for 3 hours and it counted around 2,000 steps during that time period

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    Blaire MacKenzie

    Just got my watch and it's not recording my steps properly. Just walked around for 10 min and no update on step count. For a very expensive watch you think the pedometer would be accurate

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    Nick Gregory

    I've had my explorist for about a year now and I've finally got around to posting here. It's not tracking my steps, runs, or almost any cardio activity properly. I used to be able to hit 12k steps almost daily with my fitbits and ever since I got this watch i haven't breached 6500 steps.

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    LIsa Holding

    I am having the same issue with the new fossil GEN 5 that I received for Christmas. I have the newest Fitbit as well. I track way more on my fit bit than I do not get on my fossil. I would not complain if it is only 5 steps or maybe a little more, it is off by over a thousand. Is there a fix for this? This is very disappointing to get a brand new watch and it is not living up to its name. Also, the other issue is it is not allowing me to text - when you look online it states it works with IOS and Android. My twin and return text from her fossil - but I am not allowed too. I should have gotten an apple I guess at this point. Can we please fix this?

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    Andrew Neighbour

    I'm having the same problem, can someone help?

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    Cedric

    Hi all, 

    We are so sorry to hear about your unwanted experience while using the devices. I have created support tickets for your cases. Our technical agents will contact you soon for further assistance. 

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    Zoe Hough

    I am having issues with my step count and calories. My watch states I have done 40 steps when I not even had it on and I have burn 450 calories. Today it states I have done 6770 steps and burnt 1600 calories when i have not done any exercise. I checked my profile and that is all correct. Please help

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    Melissa Dedemus

    My Active Calories count is way too high, it's insane. I think my step tracking is pretty accurate and when I work out the calories it says I burn is pretty close to what my exercise bike is saying. The issue is the number of calories it is saying on my day-to-day. For example, it says I have burned 320 active calories so far today (10am) and all I have done is go to my workplace office, make coffee, and sit at my desk. It is literally impossible that I have burned that. The step count looks to be fine. I think it is an issue with the algorithm.

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    Andrei C

    Hello! I have the same issue. 1080 steps registered, 0.2km.
    Yesterday, it was the same issue. Over 16k steps, 1.5/2km. How could I address this?

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    Brian McGowan

    I step count went from an average of 8,000 steps a day to now 40 and 50,000 steps a day?? Doing the same things as before.

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    Sowndharya R

    My step count with fossil watch after 50mins of dancing is 2800 steps whereas when i tried the same with Apple watch it was 4800 steps . Is the watch not able track properly does it need any update . Please advice.

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    Safal Ajmera

    My fossil watch gen 4 is not counting steps properly. Also the conversion from steps to kilometres is not correct. What should I do?

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    Ted Harvey

    I'm having the same problem with my Gen 5 Carlyle, the step count for my wife on her Apple was 9600 today, I kept up to her and it only showed 3600 steps.

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    William Dunlap

    Hello. I am having the same issue. I can walk on the treadmill and record 5,000 steps and my brand new gen 5 only records about 1/4 to 1/2 of the steps. My Samsung Active 2 is far more accurate.

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    ERICA MONKO

    I have also been having issues with my step count. On average with my old Fitbit I was getting at least 11000 steps on a typical workday, but my Fossil Sport has only been tracking around 8000. I thought maybe my Fitbit had been too sensitive and giving me too many. I've been wondering for a while, so tonight I walked and counted every step for 1500 steps. The watch only gave me about 1000. I wasn't holding anything and my watch is on very securely, Is there a fix?

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    Chris Cutcliffe

    I have been following this thread for the last 3 months. After I commented on a low step count sure they opened a support ticket offered a few things to try, but nothing worked. The fact that everyone still has the problem proves to me this is not a simple software fix. But I still cannot understand why fossil have not fixed the new hardware they are selling.. So simple answer is as far as I can see is as a step counter/fitness tracker the Gen 5 is useless

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