My steps / activity tracking data does not seem accurate in the app, why?

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    Chelsea

    I wore my watch on a hike today and the data was very inaccurate compared to my phone and my girlfriend's phone. It tracked 3km less and I'm fairly certain my heartrate wasn't accurate at some points. Definitely disappointing to see such a huge discrepancy with distance/steps, though. I guess Garmin's are better when it comes to health and fitness tracking, but I didn't think it'd be this bad.

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    Khushali Shah

    Even my watch is a month old and now it is not performing any workout tracking.. Steps are always zero.. I just bought it a month ago... It's not even counting steps and it's now like a stupid watch... Please help me with this

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    Ali Ha

    Mine is over counting.... Sitting on the clutch 200 steps.... Going up set of stairs 1000 steps,... This watch truly is a piece of art in my opinion ... And how smart watches of future should be.... I hope these issues can be fixed so you can truly enjoy the capabilities of a smart watch. I wish it was more expensive but it would have functioned better....

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    Craig Smith

    I received my watch yesterday and although the step count is fairly accurate, what I've found is the calorie count is through the roof. I woke up this morning and within an hour of sitting on the sofa I'd apparently burnt 179 calories.

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    Karenshala

    I have had my watch for 6 months now. It was great for the first few months and now the steps are extremely inaccurate. I get plenty of steps while sitting at my desk working on my computer. It is very frustrating and feels pretty useless at this point. I have tried changing settings, reaching out to Fossil etc. I'm not sure what to try now and any advice would be greatly appreciated. 

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    Tracy Slade

    For the past few weeks my watch records far too many steps. It used to be more accurate, but it no longer provides a valid count. I don't get over 10k steps when I sit at a desk all day and don't go for a walk, but it claims I do. I've had various Fitbit trackers for years before this, so I know that this step count is wildly inaccurate. The FAQ here is useless for finding solutions for any topic, and I haven't bothered to reach out to customer service for assistance (I've had a few encounters with the customer service team. They are either awful, ignore you, hang up on you, or they don't have access to the information needed to assist you... So there is no point).

    I love Fossil products (though everything else about them has not been a good experience for me) so I do hope this step tracking issue gets fixed, otherwise my next watch will have to be a different brand.

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    Suceveanu Stefan Catalin

    So from 12am to 9am, I am going for a walk in my sleep 😅 according to the watch 500-1200 steps per night. Then before 12 pm at my desk another 2-3000 steps.
    I am achieving movement goals in bed and at the desk.
    Please Fossil, do something about it.
    PLEASE PLEASE PLEASE

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    Gethin Coles

    Overestimating steps by at least 30%. A couch potato evening added 800 steps. I wasn't even moving my arms.

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    Maureen Bronson

    My watch has started counting my movements when I crochet as steps. The algorithm needs fixed.

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    Nick Gregory

    The algorithm is wrong. Needs to be updated to something similar to Fitbit where it's adaptable to your stride length.

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    Toni Orlando

    Last night when I went to bed my step counter said I had done 2500 steps for the day.  Today it says I only did 1200 steps yesterday???  Where has the other 1300 steps gone?

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    Brenna Rose

    I just got my watch a couple weeks ago and set up the pedometer last friday. It is also over counting for me. I couldn't find any reason why it would be counting more, I wasn't moving my arms around a lot. Is there an update I can do to correct this? The options above don't seem to apply for me.

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    Nick Gregory

    Brenna, they don't have an update. People have also been asking for an update to allow for us to flip the watch face so it can be worn on the right or left hand. Still a no go

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    Calvin Wright

    The step counter sucks. I sit there and watch it count steps while I'm sitting. So frustrating and many other people have said the same thing on here. It's a nice watch but I regret buying it now. Buy a fitbit for 1/3 of the price.

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