My steps / activity tracking data does not seem accurate in the app, why?

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    Chris Cutcliffe

    Mine is the same! walked around and leisure exhibition halls yesterday for 5 solid hours. Watch recorded 7000 steps. Friends Apple watch over 20000!

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    Andie

    Hi Chris,

    I've created a support ticket for you. Our agents will reach out to you soon!

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    Carla Rausin

    I had my watch repaired 2-3 weeks ago and I have a full battery. My activity tracker is going crazy. I hit 8000 steps by 11am just sitting at my desk. Today my husband and I walked 4000 steps on his watch but almost 16k on mine for the same distance. How do I fix this?

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    Cedric

    Hi Carla. 

    I have created a support ticket on your behalf. One of our technical agents will reach out to you soon for further assistance. 

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    MS ERIN BLAKELEY

    My watch is a hit and miss. Some days it will actively track my steps (avg 10k walking to and from work) but today it only logged 91. This is the second time it has done that. It's only a month old...

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    Andie

    HI Erin,

    Thank you for reaching out. I've created a support ticket for you. Our agents will be in touch soon!

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