My steps / activity tracking data does not seem accurate in the app, why?

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    Emilia Cofalik

    My Runway Smartwatch doesn't show any steps, the activity tracker is not working basically. I have seen a lot of people complain about it on the OS Wear forum, but this is not a Google issue as the Fit app works fine and shows the data. This is the second time it happened to me, and nothing seems to be working to fix it. The first time I just turned off the watch and didn't wear it for 2 months. Can someone look into it for me, please? 

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    Karyna

    Hi Emilia,

    I'm sorry to hear that your Runway Touchscreen smartwatch is not tracking your activity correctly. I've opened a support ticket so we can look into this for you. One of our representatives will be in touch soon!

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    Holly Coles

    I have a venture Gen 3. My step count is completely inaccurate. Other devices used alongside it show significantly more steps for the same day, sometimes double or even more! Why is this? What is the solution please? I bought this to use as a watch and step counter and it is currently not doing this for me.

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    Karyna

    Hi Holly,

    Thank you for your comment regarding the accuracy of your Fossil Venture's activity tracking. We would be more than happy to look into this for you. I've opened a support ticket on your behalf; someone will be in touch soon!

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    R Kobrzak

    Hi
    Also mine fossil gen 5 is showing wrongly distance which I walked. 3200 steps and only 570 meters is way too low.

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    Cedric

    Hello R, 

    Our apologies for the situation you have run into with the device. I have created a support ticket so that our support team can look into the case for you. They will be in touch soon. 

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