My steps / activity tracking data does not seem accurate in the app, why?

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    MARIA FALCIONI

    How does it calculate the calories burned? It doesn't seem to be calculating in BMR. With over 4,000 steps/almost 2 miles, it says I only burned 168 calories, where my googlefit has me at 995. Why such a difference?

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    Karyna

    Hi Maria,

    Your hybrid smartwatch uses a special algorithm which is based on body movement and intensity to calculate the steps and calories. Thus, the estimation of steps taken may vary depending on how you move and how intensive your movement is. Also, since this algorithm is not based on GPS, the distance is calculated based on many factors, including the number of steps you have taken and your personal information such as age, gender, body measurements, activity type and its intensity. This is why you may see a discrepancy in data if comparing to the GPS on your phone or to another tracking device.

    I've opened a support ticket to provide you with more tips & tricks for using your hybrid smartwatch. Look for an email from us soon!

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    Kartik Kumar

    Hi,
    I am also having the same trouble with my Fossil Q hybrid. In a known distance of 1 km walk, it just tracks 400m. I tried emailing and speaking to support service. No effect. They keep repeating that the watch and app needs reset. I would have reset it many times over. It has the same issue.

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    Karyna

    Hi Kartik,

    I have located your support ticket and sent you an email. We look forward to hearing back from you soon!

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    Kartik Kumar

    Many thanks for your email, Karyna. I had replied to your email.

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