HOW FAR AWAY CAN MY SMARTWATCH BE FROM MY PHONE AND STILL BE CONNECTED?

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    Miriam Tran

    Hi there. I have a Gen 4 watch and Bluetooth connectivity is very poor. It disconnects from 5 metres distance of my phone. I have reset both my watch and bluetooth connection on my Samsung s9 phone from scratch, and still get the same issue. Can you please advise. Thank you.

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    Karyna

    Hi Miriam, 

    I'm sorry to hear about the connectivity issues you are experiencing with your Gen 4 Touchscreen Smartwatch. I've opened a support ticket so we can further assist you. Look for an email from us soon! 

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