The range of the wireless Bluetooth connection between your phone and your smartwatch can vary greatly depending on the environment. In general, you should have at least 10 meters (or 30 feet) of connectivity. Your smartwatch can also use your home Wi-Fi network for connectivity in any areas covered by your home network.
Articles in this section
- WHICH PHONES ARE COMPATIBLE WITH MY SMARTWATCH?
- HOW DO I DOWNLOAD THE WEAR OS BY GOOGLE™ APP?
- HOW DO I SET UP MY SMARTWATCH?
- HOW DO I POWER ON MY SMARTWATCH?
- HOW DO I POWER OFF MY SMARTWATCH?
- HOW DO I RESET MY SMARTWATCH TO FACTORY SETTINGS?
- HOW FAR AWAY CAN MY SMARTWATCH BE FROM MY PHONE AND STILL BE CONNECTED?
- HOW DO I UNINSTALL THE WEAR OS BY GOOGLE APP?
- I AM NEW TO WEAR OS BY GOOGLE. HOW DO I USE IT?
- WHAT ARE THE TIPS AND TRICKS FOR USING WEAR OS BY GOOGLE ON MY NEW SMARTWATCH?
Comments
8 comments
Hi there. I have a Gen 4 watch and Bluetooth connectivity is very poor. It disconnects from 5 metres distance of my phone. I have reset both my watch and bluetooth connection on my Samsung s9 phone from scratch, and still get the same issue. Can you please advise. Thank you.
Hi Miriam,
I'm sorry to hear about the connectivity issues you are experiencing with your Gen 4 Touchscreen Smartwatch. I've opened a support ticket so we can further assist you. Look for an email from us soon!
I have the same problem the bluetooth get disconnected if I a more than 5 meters away from phone. Is there any way i can increase the range.
Hi Ash,
I'm sorry to hear your smartwatch is disconnecting when you are more than 5 meters away from your phone. I have opened a support ticket so that one of our representatives can further assist you. Someone will reach out to you shortly.
Have a great day!
I am having the same problem please advise
Hello Stephanie,
Thank you for your comment! We have opened a support ticket on your behalf to further assist you. Please check the email you used to create an account on this site. Looking forward to speaking with you!
hi i am having the same problem as the people above
Hi Georgina,
I'm sorry to hear you're having problems with the Bluetooth connectivity between your smartwatch and phone. I've opened a support ticket to help get this resolved for you. Look for an email from us soon!
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