HOW DO I UNPAIR MY SMARTWATCH FROM MY PHONE?

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    David Santa Cruz

    My old phone was broken. There should be a way to unpair the watch without using the originally paired phone. 

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    Cedric

    Hi David, 

    My apologies for the delay in my response. Regarding your concern, please be advised that it's your account that the device is connected to, instead of the phone/tablet. If you want to access the watch on a new phone, simply sign in the old account. From there, you can proceed as your preference. 

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    Rosanna Caines

    I need to get the fossil watch disconnected from my phone, I do not know the sign in for the account and the phone is broken. How can I do this from the watch itself? Will this have to be taken in to a store for them to do so?

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    Cedric

    Hi Rosanna, 

    I have created a ticket for your case. One of our agents will be in touch soon for further assistance. 

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    Tomás Gouveia

    Is there a way to disconnect from my watch. My phone had to be factory re-set and now my phone does not find my watch.

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