FOSSIL SMARTWATCHES STANDARD LIMITED WARRANTY

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    Jason Reynolds

    Hi,

    The back is coming off on my Fossil Gen 4 Explorist as well. I have been very careful with my watch because I have seen this issue with other Explorist watches. Looks like the issue finally caught up with me. Can I take my watch in locally for repair? or do I have to mail it in?

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    Amber Bradley

    I brought my watch in to a Fossil store with the emailed receipt, and they replaced my defective watch (back coming off) under warranty. Walked out with a new watch! :)

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    Cedric

    Hi Jason and Amber,

    I am so sorry to hear about your unpleasant experiences with the devices.

    I have created support tickets on your behalves. Our technical agents will be in touch with you soon for further assistance. 

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    Yosef Galanti

    Hi, 

    My Gen 4 Venture is malfunctioning, and the back fell off so it doesn't charge anymore.  I bought this in February, and was really enjoying it for 10 months until now!

    Can you help me work through the warranty process for a repair or replacement?

    Thanks!

     

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    Carolina Parra

    Hello,

    The same problem that several people are experiencing. The rear plastic cover of my Gen 4 Venture HR Heart Rate Stainless Steel Touchscreen Smartwatch has detached from the stainless steel body. I received this watch as a present in July of 2019, so it's about 4 months old! Is this repairable or does the whole watch need to be replaced?

    Thank you!

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    Cedric

    Hi Yosef, Carolina, and Rachel, 

    I am so sorry to hear about your unwanted experiences with the devices. I have created support tickets for your cases. Our technical agents will be in touch with you soon for further assistance. 

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    WILLIAM OWEN

    Hi,

    The back of my watch came off also. It looks like it was glued on. Will this be covered under warranty?

    Thank you!

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    KEVIN MECHLER

    Hi there! I purchased my watch 11 months ago (Dec. 26, 2018). In early July, 7 months later, the back fell off. A month later, I got a new watch from the warranty center after sending in the broken watch. 3 months of light use later, my new watch's back has stopped charging and it's back is no longer sealed. In short, 2 new watches have broken within 11 months of my purchase. Please help.

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    Andie

    Hi William and Kevin,

    I've created support tickets for you. Our agents will be in touch soon.

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    Irma Soto

    Hi,
    The plastic rear cover of my smartwatch detached from the stainless steel body.
    Is there any help or warranty provided?
    Thanks in advance.

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    Jonathan Paz

    I have owned my watch since March, and the back of the watch just came off. It is now unusable. This situation is not described in your repair page, so I don't know how to ask for a repair. Please help.

    Thanks.

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    Cedric

    Hi Irma and Jonathan, 

    I am sorry to hear about your unpleasant experiences with the devices. I have created support tickets on your behalves. Our technical agents will be in touch with you soon for further assistance. 

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    Angela Snedden

    Hi there. I just purchased my gen 4 HR watch in July of this year. The backing has just separated from the watch and I can no longer charge it.

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    Cedric

    Hi Angela, 

    I am sorry to hear about your unwanted experience while using the watch. I have created a support ticket for your case. One of our technical agents will reach out to you soon regarding the issue.

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    Yosef Galanti

    I went to the NYC times square store, and they fulfilled the warranty for me.  Great service.

    She also explained that the back comes off due to leaving the watch on the charger too long.  It should be 40 min to charge, and after that it starts damaging the housing.

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    MS THOMAS CROW

    Hello I have had my fossil smart watch for almost 2 years and the screen fell off it's just hanging on by the cables Is that something that's covered under warranty?

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    Andie

    Hi Yosef,

    It's great to hear that. Please let us know if you have any further assistance from us. It's our pleasure to help!

    Hi Thomas,

    I'm sorry to hear about the issue. I've created a support ticket for you. Our agents will reach out soon!

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    Woody2290

    Hi there, my gen 4 explorist won't charge. I have been in to a fossil store to be told I have to send it off for repair. Where do I send it please?

    Thank you.

    Tom.

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    Cedric

    Hi Woody, 

    I am so sorry to hear about your situation. I have created a support ticket for your case. One of our representatives will get back to you for further information. 

    Thank you!

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