Our limited warranty covers against defects in material or workmanship one year from the date of purchase. A dated sales receipt must be included to show your product was purchased within the warranty period. Only jewelry sold through authorized Fossil retailers are subject to the terms of the warranty.
WARRANTY SERVICE DETAILS (US ONLY)
Once your product is inspected and a defect is found due to manufacturer's workmanship, we will replace your product with the same style or an equivalent style of equal value based on the purchase price. As we are a fashion company, we cannot guarantee that the same style will be available for your replacement. If this is the case, you will be able to select a replacement. This warranty is void if the jewelry piece has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or if a valid receipt is not included. At this time, Fossil will not repair damaged jewelry. We will replace them if the conditions of this warranty are met.
Should service be required, please send the following for evaluation:
- Your jewelry piece
- A copy of your sales receipt
- Completed Warranty Form
Mail all three (3) items to:
10615 Sanden Drive
Dallas, TX 75238
Please Note: This address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. FG Services is not responsible for packages lost or stolen in transit to us.
Please allow up to 2 to 4 weeks from the date we receive your package for your jewelry piece to be inspected and replaced if all the conditions of the warranty are met.
Click below to download the jewelry warranty form (US & Canada only):
Click para descargar el formulario (EU & Canada unicamente):