Once your product is inspected and a defect is found due to manufacturer's workmanship, we will review if the product can be repaired or replaced. We cannot guarantee that the same style will be available for your replacement, should it need be replaced. If this is the case, you will be able to select a replacement of equal value. This warranty is void if the jewelry piece has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or if a valid receipt is not included.
Should service be required, please send the following for evaluation:
- Your jewelry piece
- A copy of your sales receipt
- Completed Warranty Form
Mail all three (3) items to:
10615 Sanden Drive
Dallas, TX 75238
Please Note: This address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. FG Services is not responsible for packages lost or stolen in transit to us.
Please allow up to 2 to 4 weeks from the date we receive your package for your jewelry piece to be inspected and repaired or replaced, if all the conditions of the warranty are met.
Click below to download the jewelry warranty form (US & Canada only):
Click para descargar el formulario (EU & Canada unicamente):