If you tried to pay for your repair quote and received an error message during checkout, your payment was not accepted. Each order attempt with an error message will result in a credit/debit card authorization.* Please check the following to ensure that your payment can be processed:
- The billing name and address must match your card statement exactly. Is this information up to date? Have you moved recently? Consider calling your card company for confirmation.
- Make sure you are using the correct security code. For Visa, MasterCard and Discover, this is the last 3 digits on the back of your card. For American Express, it is the 4 small digits located on the front of your card.
- Your card must be issued in the US. For repairs returning to a United States address, only US-issued credit cards will be accepted. If you are in Canada, please click here.
- Payment must be placed from within the United States. If you are located internationally, and would like to pay for the quote over the telephone with a US-issued card, reply to the quote email with your telephone number and call in at 1-800-842-8621.
If you have confirmed the above and are still having trouble paying for the quote, please contact Customer Care with your repair request number and last 4 digits of the card you have used.
*An authorization is not a withdrawal, but rather, a temporary hold of your funds. If an order is not placed successfully, the pending authorization(s) will usually drop off in 3-5 business days for U.S. cards or 30 days for international cards, dependent upon your bank. Note that there is no need for you to take any additional action for the pending authorization to drop.