I received a 'Product Not Received' email

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If you have not sent in your product, then this is just a reminder to send your product in for servicing! 

If you have already sent in your product, then check the tracking information for your package.

• If the package has not been delivered yet or was only recently delivered, then your product may not be logged yet.
• If your package has been delivered for longer than 3 business days and you have not received a confirmation email yet, please contact Customer Care with your repair request number and tracking number.

If you have already received your repaired product back, then a duplicate repair request may have been opened on your behalf. You can ignore these automated emails and the repair request will automatically close after 90 days.