How long does the repair process take?

Choose your country below
[  ] 

Warranty Repairs

Shipment Phase [1-2 weeks]

• Send your product to our service center.

Logging Phase [1-3 business days]

• 1-3 business days after being received, your product will be logged into our system.
• When your product is logged, you will receive a confirmation email.

Repairs & Return Phase [2-4 weeks]

• After being logged, repairs will proceed and you will receive your repaired watch back within 2-4 weeks.

Non-Warranty Repairs

Shipment Phase [1-2 weeks]

• Send your product to our service center.

Logging Phase [1-3 business days]

• 1-3 business days after being received, your product will be logged into our system.
• When your product is logged, you will receive a confirmation email.

Repair Quote Phase [3-8 business days]

• After being logged, you will receive a quote via email in 3-8 business days.
• You will have 45 days to pay the quote online, otherwise, the watch will be returned as-is.

Repairs & Return Phase [2-4 weeks]

• After approving the quote, repairs will proceed and you will receive your repaired watch back within 2-4 weeks.